Questions and Answers

What is the Patient Portal and how can it help me?

Our Patient Portal is designed to give you 24/7 access to health information provided by our practice.


You can use this Portal to:

  • Access reports, lab results, Clinical Document Architecture (CDA) and your demographic information.
  • Request a new appointment.
  • Review your upcoming appointments.

Create an Account

How can I create an account?

From the login screen, click on the "Start Now!" button and follow the prompts.

What information do I need to create an account?
  • A username and password.
  • A valid Email address. You will receive important notifications later.
  • Demographic information including your
    • full name
    • gender
    • date of birth
    • ethnicity
    • race
    • preferred language
    • contact phone number
    • complete home address
  • Setup security questions to protect your account.
Why do I need to provide my personal information?

We will need your demographic information to verify your account. Your information will be kept secure under the HIPAA Privacy Rules.

Can I change my personal information later?

Once your account is setup and verified by our office, you can see your demographic information under "Profile". If you want to make any changes, you can submit a request from that page. We will be happy to update your information.

Why do I need to answer security questions?

Security questions are designed to protect access to your information. You will need to answer these security questions if you want to reset your password in future.

Login

How do I login to the system?

You will need your username and password information to access the system.

What if I don't know my username?

The first time you access the Patient Portal, you will create an account. Click the button "Start Now!" and create your login username and password from there.

In the future, if you have forgotten your username please email patientportal@ausrad.com. Please include the following criteria in your email so we can properly verify your identity:

  • First Name
  • Last Name
  • Date of Birth
  • Email Address
  • Best Contact Number

What if I forgot my password?

If you have a username but you forgot your password, select "Forgot your password?" to reset your password.

Why can't I login?
  • All fields are case sensitive. Check to see if the "Caps Lock" key is being used.
  • Please also allow a few seconds delay to login after you hit "Enter" or press the "Login" button if your Internet speed is slow.
  • Verify that your username and/or password are correct.
  • Please read any other error messages carefully.
  • If the issue continues, please contact us.

Home Page

How can I change the size of the text to make it easier to read?

If you have difficulty reading the content, you can use the "font resize buttons" at the top left of your view. Just click the buttons to change the text size until you are satisfied.

What are the buttons on the left side of the page?

These buttons give you information about New Forms, Appointments and New Messages. Following each link will direct you to the content. You can also see announcements from our office in this section.

Forms

Why do I need to fill out a New Patient form?

For security reasons, each new or established patient must complete a one-time "New Patient" form. Each patient must be verified our office before any medical data can be provided. The New Patient form helps us verify the account. Users will not be able to make appointments or access other content without a verified New Patient form.

Why can't I see the forms?

You don't need to worry unless you are sure the form should be given to you. Contact us if you have questions.

When will I need to fill out forms?

New Patient forms are required to confirm your identity. You may also need to fill out other forms depending on the reason you are coming to see us.

How do I open forms?

PDF forms are provided. To open the forms, you will need to have Adobe®Viewer installed on your computer. If you have trouble viewing the forms, you will need to download and install Adobe® Viewer from here.

How can I fill out forms online?

Some forms are "read-only" which means you don't need to fill out anything. However, before you fill out a form you first need to open it. Internet Explorer is the only browser we recommend to fill form online. If you are not using the right browser, please follow the message to switch or download browser. After the form is completed press the "submit" button. You can also print a copy for your records.

Can I print forms?

If you prefer paper forms, you can print the forms and fill them out by hand. To print forms, you will first need to open the form. Hover the mouse over the form and you will see a row of buttons appear at the bottom of the screen. Click the picture that looks like a printer. Follow the instructions to print. You can also print copies of forms you have filled out using the same process.

Reports

How to find a report?

After each office visit, a report should be posted to this portal for you to view. Select the time range and then click the "Refresh" button. You can also select a time range from "this month", "last month", "this year", "last year" or "all time".

How do I view a report?

PDF forms are provided. To open a report, you will need to have Adobe® Viewer installed on your computer. If you have trouble viewing a report, you will want to download and install Adobe® Viewer from here.

Why don't I see any reports?

Please allow 30 days for us to create and upload the reports. Be sure that you choose the correct date range. If you are still having problems, contact us.

Health Record

What should I expect to see in my health record?

You are expected to see your lab results, the basic health history we've recorded in our office, and a Clinical Document Architecture (CDA) under "Health Record" session. Remember, this information includes electronic data only. Service information rendered prior to the electronic data will not be entered in to the system.

What is a CDA?

A Clinical Document Architecture (CDA) includes an overview of your entire electronic medical record. It will include your demographic information, allergies, adverse reactions, alerts, medications, problem list, a history of procedures, relevant diagnostic tests and/or laboratory data, functional status, immunizations, plan of care, reason for referral, social history and vital signs.

Why do I need a CDA?

A Clinical Document Architecture (CDA) will give you a 24/7 overview of your electronic medical information. A CDA is also helpful if you want to change doctors or go to another practice.

How long does this information stay in the Patient Portal?

This information is easily accessible to you as long as you need it.

What do I have to do when I see the orders?

When there is a new Order, you will see notification on Home page. Select the Order and click the "view" button to mark it viewed. Follow the instructions given in the Order. If you have any questions about the Order, please contact us directly.

Medication

Why isn't my current prescription listed?

Please allow several business days to process the prescription. If you still have questions, please contact us.

Education

How do I benefit from this education section?

The Education section is to help you better understand your problem, medical terminology and your prescription. You will find definition and a preset Google search link for each item.

How to find the specific educational information?

To access educational content you can directly go to this section and choose "Problem List", "Lab" or "Medication" to view. It includes all problem, lab item and medication that are in your record. Each title is clickable comes with definition and/or Google search link. To find more specific information you can click on the link under "Health Record" – "CDA". This will direct you to the education section.

Profile

How can I change my demographic information?

If your demographic information needs to be updated, please click on the "Report Changes" button located in the lower right corner of the screen. This will inform our staff. For security reasons you can't change your demographic information from the Patient Portal.

How can I change my password?

To change your password, go to the "Security" section and click on "Change Password". Enter your current password and your new password. Confirm your new password by typing it again.

What if I forget the answers to my security questions?

If you forget the answers to your security questions, you can verify possible answers or update the answers with a new answer.

Why I can't change my user name?

When you register an account, your information is linked to the unique ID which is your username. Therefore, you can change your password or demographic information, but you can't change your username.

How can I share my medical record with family and friend?

You can share your health record and authorize your family/friend to access your messages if they are in the network or not. Go to "Sharing Management" tab on the left. Click on "+ Authorize" button and fill the information. You will need to provide the person's full name, email, relationship, then create a 4- digital pin number and setup an expiration date. A notification email will be sent to the family member or friend. It will include an access link. You will need to give the person the access pin number.

How can I access my family/friend's shared record?

You will receive a notification email when your family/friend shares her/his record with you. After logging in your name will appear at the top right side of the page. You can switch view to access the family/friend's health record and message. You can also go to "Shared MHT Record" on the left and then click the "View" button at the end of each item listed under "Available Medical Records". The first time you access the information under "Pending Medical Record" you will need to input the PIN code you received from family/friend.

What is Activity History?

All your online activity, including login to the portal, will be recorded in this section. Use the filter on top to find the activity record you want.